FAQ's

What types of watches do you offer?

At WatchOut, we offer a curated selection of stylish and functional timepieces. Our collection features top brands like Casio, including iconic models such as the Casio Vintage Digital and rugged G-SHOCK watches. Whether you're looking for something modern or classic, we have the perfect watch to match your lifestyle and taste.

How can I track my order?

Once your order has shipped, you will receive a confirmation email that includes a tracking number. You can use this number to track your package on the carrier's website. If you have any questions about your order status, feel free to reach out to us!

What is your return policy?

We have a 30-day return policy. If you wish to return an item, it must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. To start a return, please contact us at contact@watchoutus.com.

Do you offer exchanges?

Yes, we do! The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. If you have any questions about the exchange process, just let us know!

What should I do if my watch is damaged or defective?

If you receive a damaged or defective watch, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to make it right. Your satisfaction is our priority!

Do you ship internationally?

No. However, we are working on our International services.

How long does shipping take?

Shipping times can vary based on your location and the shipping method selected. Typically, orders are processed within 1-5 business days, and delivery times will depend on the shipping option you choose at checkout. You will receive a tracking number to monitor your shipment once it has been dispatched.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. If your order hasn't been processed yet, we will do our best to accommodate your request. However, once an order has been shipped, we are unable to cancel it.

How can I contact customer service?

You can reach our customer service team by emailing us at contact@watchoutus.com or by calling us at 305-439-4918. We’re here to help and will respond as quickly as possible!